Conflict Management

Manage a diverse work force to add value, conduct negotiations to deal with conflict situations, and interpret and manage conflicts within the workplace.

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Course Information

Unit Standard as part of SAQA 59201

Credits: 22

SETA: Services

Duration: 9 Days

MoD: F2F, Online or Blended

Entry Requirements

Attempting this qualification, you should have:

NQF Level 4 or equivalent

Course Outcomes

Upon completion of this course and successful assessment, learners will be able to:

Apply the principles of conflict management which include but are not limited to negotiation, mediation, arbitration, and litigation.
Initiate, develop, implement, and evaluate operational strategies, projects, and action plans to improve the effectiveness of the unit.
Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness.
Enhance the development of teams and team members.

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